Privacy Guidelines

Best Stay LLC (“Best Stay,” “we,” “us,” “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1) Who We Are

Best Stay LLC
Address: 9932 Stonybrook Dr, Anaheim, CA 92804
Phone: (714) 294-3834
Email: [email protected]

A. Information We Collect

2) Information You Provide to Us

When you contact us, request a booking, or use our services, you may provide:

  • Full name

  • Email address

  • Phone number

  • Billing address (if needed for payment verification)

  • Reservation details (dates, guest count, preferences)

  • Messages you send to us (support requests, inquiries)

3) Payment Information

We do not store your full card details.

Payments are processed by third-party processors:

  • Stripe (credit/debit card payments)

  • PayPal

These providers may collect payment-related information directly (such as card number, billing details, and security checks) according to their own privacy policies.

4) Information Collected Automatically

When you browse our website, we may collect:

  • IP address

  • Browser type, device type

  • Pages visited and time spent

  • Referring/exit pages

  • Basic diagnostic and performance logs

This helps us keep the site secure and working properly.

B. How We Use Your Information

5) Primary Uses

We use your information to:

  • Provide and manage reservations and guest support

  • Send booking confirmations, updates, and service messages

  • Verify identity and prevent fraud or unauthorized activity

  • Improve site performance, security, and user experience

  • Respond to inquiries and resolve disputes

6) Marketing Messages

  • We send promotional emails only if you opt in.

  • You can unsubscribe anytime using the link in the email (or by emailing us).

C. How We Share Information

7) We Do Not Sell Your Data

We do not sell or rent your personal information to marketers.

8) Limited Sharing With Service Providers

We may share limited information with trusted providers only as needed to operate services, such as:

  • Payment processors (Stripe, PayPal)

  • Email service providers (for sending confirmations/support)

  • Security and analytics tools (for preventing abuse and improving performance)

These providers must handle data securely and only for the intended purpose.

9) Legal Requirements

We may disclose information if required to comply with:

  • Applicable laws, court orders, or legal processes

  • Requests from law enforcement (where legally valid)

  • Protection of our rights, safety, and property (and the safety of others)

D. Cookies & Tracking

10) Cookies

We may use cookies or similar technologies to:

  • Keep the website functional

  • Remember settings (when applicable)

  • Understand how visitors use the site (analytics)

  • Detect suspicious or abusive behavior

11) Your Cookie Choices

You can control cookies through your browser settings.
If you disable cookies, some site features may not work properly.

E. Data Security & Retention

12) Security Measures

We take reasonable steps to protect your data using administrative, technical, and physical safeguards. No system is 100% secure, but we try harder than most people try to read policies.

13) How Long We Keep Data

We keep personal data only as long as necessary to:

  • Provide services and support

  • Maintain business records

  • Comply with legal requirements

  • Resolve disputes and enforce agreements

F. Your Rights & Choices

14) Access, Updates, Deletion Requests

You may request to:

  • Access the personal data we have about you

  • Correct inaccurate information

  • Delete certain information (when legally allowed)

To make a request, contact us at [email protected].

15) Email Preferences

You can opt out of marketing emails anytime. Service/transaction emails (like booking confirmations) may still be sent because they’re necessary.

G. Children’s Privacy

Our services are not intended for children under 13, and we do not knowingly collect personal information from children.

H. Changes to This Policy

We may update this Privacy Policy from time to time. The newest version will be posted on this page with an updated effective date.

Contact Us

Best Stay LLC
Email: [email protected]
Phone: (714) 294-3834
Address: 9932 Stonybrook Dr, Anaheim, CA 92804