Easy Returns

We keep returns simple, but also very specific so there’s no confusion about what applies to your situation.

1) Return Request Window

You must contact us within 14 days of delivery (based on the carrier tracking “delivered” date).

Requests after 14 days: usually not accepted, except in rare situations involving major order errors.

A. Full Refund (Our Fault)

Case A1: You received the wrong item

Example: You ordered Item A but received Item B.

✅ You get:

  • 100% refund OR a replacement with the correct item (your choice)

  • We cover return shipping (prepaid label or shipping reimbursement, depending on the case)

📌 What you must do:

  • Contact us within 48 hours of delivery

  • Send photos of the item received + shipping label + your order number

Case A2: Item arrived damaged or defective

Example: Broken, unusable, manufacturing defect, damage on arrival.

✅ You get:

  • 100% refund OR a replacement (if available)

  • We cover return shipping (or we may not require a return depending on the situation)

📌 What you must do:

  • Contact us within 48 hours

  • Provide clear photos/video showing the problem (and packaging photos if damage occurred in transit)

Case A3: Order cannot be fulfilled (out of stock / listing error)

If we must cancel your order due to inventory issues, listing errors, or payment verification failures:

✅ You get:

  • 100% refund to the original payment method

  • Refund processing time: 3–5 business days (banks/PayPal may take additional time)

B. Return Accepted (Customer Pays Return Shipping)

Case B1: Changed your mind

✅ Return is accepted if:

  • Requested within 14 days

  • Item is unused, unworn, unwashed

  • Item is in original condition

💰 You pay:

  • Return shipping cost

  • Original shipping fees are not refundable (unless we made a mistake)

Case B2: You ordered the wrong item (by mistake)

Example: Wrong variant, wrong quantity, wrong selection.

✅ Accepted under the same conditions as Case B1
💰 You pay return shipping.

Case B3: Preference / expectation issues

Example: You don’t like it, color looks different due to screen settings, not what you expected.

✅ Accepted under the same conditions as Case B1
💰 You pay return shipping.

C. Not Eligible for Return / Refund

Case C1: Return request after 14 days

❌ Not eligible.

Case C2: Used / worn / washed / altered items

❌ Not eligible.

Case C3: Missing original condition or packaging (when applicable)

❌ May be rejected or subject to a deduction depending on severity.

Case C4: Final Sale / Clearance items

If the product page states Final Sale:
❌ Not eligible.

Case C5: No proof for wrong/damaged claims

If you claim wrong/damaged but cannot provide photos/video:
❌ We may be unable to approve the return.

How to Start a Return (Step-by-Step)

Step 1: Contact Us

Email: [email protected]
Include:

  • Order number

  • Which case applies (A1 / A2 / B1, etc.)

  • Photos/video if A1 or A2

Step 2: Return Instructions

We will send:

  • Return address

  • Packing instructions

  • A prepaid return label (only for Case A)

Step 3: Ship the Return

We strongly recommend a tracked shipping method. Lost return packages are… a whole unnecessary mess.

Step 4: Inspection & Decision

We inspect returns within 1–3 business days of receiving the package.

Refund Timing

If approved:

  • Refund processing: 3–5 business days

  • Your bank/PayPal may take additional time to post the funds

Refunds go back to the original payment method:

  • PayPal → PayPal

  • Stripe card payment → same card used at checkout

Exchanges

At this time, we handle exchanges by:

  1. Completing a return (if eligible), then

  2. You place a new order for the correct item

This is faster and keeps inventory clean.

Contact

Email: [email protected]
Phone: (714) 294-3834